![]() ![]() Print Settings: Checks and adjusts the print quality settings. Ink Issues: Checks the cartridges and ink levels for issues that affect print quality. Port Match: Checks the port settings for the HP product.ĭevice Conflicts: Checks for conflicts with other drivers, such as other printer brands. Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print). Network: Verifies that the network connection between your computer and your network is working correctly.ĭevice Status Test : Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.ĭriver Check: Checks for missing or corrupt driver files.ĭevice Manager: Checks for problems in Device Manager that would prevent printing.ĭevice Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary. USB: Verifies that the USB connection from your computer to the HP product is working correctly. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to: First and foremost, I'd like you to run the HP Print and Scan Doctor. ![]() Hi could certainly be blocking the communicating to the printer, but before we get ahead of ourselves let's try a few things. ![]()
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